REFUND POLICY

Customers may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused or minimally used
• The product must be in its original condition
• Original packaging should be included whenever possible
• Proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

The following items may not be eligible for refunds or returns:

• Opened or heavily used personal care products
• Products damaged through misuse, negligence, or improper handling
• Items marked as final sale
• Gift cards
• Promotional or clearance items where stated

For hygiene and safety reasons, certain skincare or personal-use products may not qualify for return once opened.

To request a refund or return, customers must contact: support@cyanpoint.store

Please include:

• Full name
• Order number
• Reason for the request
• Photos or videos if the item is damaged or defective

Unauthorized chargebacks or disputes initiated without first contacting us may result in permanent refusal of future service.

If your order arrives damaged or defective, you must contact us within 7 days of delivery.

We may request supporting evidence including:

• Photos
• Videos
• Packaging condition
• Shipping label images

We reserve the right to determine whether a replacement, store credit, partial refund, or full refund is appropriate.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect due to our error.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Refund timing may vary depending on the customer's financial institution or payment provider.

Orders may only be canceled within a limited period before processing begins.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

To protect our business and customers, we reserve the right to:

• Refuse excessive refund requests
• Deny claims suspected of abuse or fraud
• Limit service to customers with repeated disputes or chargebacks
• Request additional verification before issuing refunds

Customers are responsible for reviewing product descriptions and usage instructions before purchase.

Because skin types and sensitivities vary between individuals, Cyan Point does not guarantee specific results and is not responsible for reactions caused by individual sensitivities, allergies, misuse, or failure to follow product instructions.

Customers experiencing irritation or discomfort should discontinue use immediately and consult a healthcare professional if necessary.

For refund or return inquiries: support@cyanpoint.store

Cyan Point, Wyoming, United States